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      • Interactions with Stakeholders and Operation

        In our pursuit of sustainable development, we have established a variety of effective communication methods for stakeholders so that we can understand their demands and expectations as an important reference for developing corporate social responsibility policies and other relevant programs. Our stakeholders' management procedures have four steps: identification of stakeholders, analysis of stakeholders and concerning issues, programs relevant to stakeholders, and interactions and operations of stakeholders.

        We define stakeholders as any internal or external group or individual who either impacts on the company or is affected by the company. Accordingly, we consider the following our stakeholders: shareholders (investors), customers, suppliers, employees, government agencies, communities, competitors, media, non-government organizations, and research organizations. Considering the worldwide trend toward sustainable development and current operation demands, as well as discussions with related internal units, this report considers shareholders (investors), customers, suppliers, employees, and communities as our main communicating stakeholders.

        After confirming our list of stakeholders, we have integrated the economic, social and environmental issues concerned by the stakeholders through the communication access established by each responsible internal unit based on their impact on the company and issues of concern and performs significance evaluation and analysis in accordance with the attention paid to such issues and the potential impact imposed on the company, and then categorize such issues as a major issue, secondary issue, or general issue.
           

        Personnel Training and Harmony and Safety in the Workplace

        Our employees are our most important assets. In addition to providing our employees with a humanistic and safe working environment, we also share our business profits with our employees by providing them with compensation that is better than the industry standard, based on business performance.

        Outstanding talents deserve first-class compensation. In order to attract, encourage, and retain superior talents, our company provides impressive and highly competitive compensation packages that are determined by work importance and difficulty, as well as different salaries and bonuses based on individual performance. For example, a performance bonus may be given irregularly depending on both the company's performance and an individual's performance. Furthermore, 10% of the company's earnings will be distributed annually as employee bonuses to maintain the competitiveness of our talent and show employees our sincerity in keeping professionals.

        We not only follow the basic requirements stipulated by labor laws, but also participate in local salary gatherings to ensure that competitive compensation is provided. An employee's compensation is further determined based on his/her education, experience, performance, and market standards, without discrimination on gender, race, religion, political position, or marital status and we also encourage and retain excellent talents.
           

        Occupational Safety and Health
           
         
        We firmly believe that only by providing a safe and healthy working environment for employees can we create better products and quality for internal and external stakeholders. In order to implement this belief, in addition to complying with domestic occupational safety and health-related regulations to carry out daily operation management, the company has also introduced an occupational safety and health management system (ISO 45001: 2018). With the commitment and support of the top management and the participation of all workers, the company's occupational safety and health policy (as shown below) is set, and through the cycle of planning, doing, check, prevention and correction, the safe and healthy working environment is continuously improved, and then Achieve internal and external customer satisfaction.
         
         

        Customer Service and Satisfaction

        We are committed to providing our customers with the best services and truly believe that customer service is the key to maintaining customer loyalty. Customer loyalty can help improve customer relationships and expand business. Our goal is maintaining our status as a professional integrated circuit assembly and testing facility, and we believe that the aforementioned goal can be achieved to build a strong relationship between existing customers, attract potential customers, and enhance customers' trust.

        To enhance customer satisfaction, we conduct customer satisfaction evaluation and survey every quarter to guarantee that customers' demands are heard and properly handled. Customer feedback is also an important basis for improving our ongoing operation procedures. Therefore, we provide our customers with a customer satisfaction survey so that we can understand their specific demands and expectations, as well as receive an official and direct response with which to measure our performance and identify our deficiencies as a basis for our improved strategies.
           

        Supplier Management

        Our suppliers are an important resource of our operations. To ensure that raw material suppliers can continually satisfy our operation strategies and demands, we regularly review their performance regarding quality, price, delivery, and services every month; we are also committed to maintaining long-term relationships with domestic and foreign suppliers to establish a stably developing sustainable supply chain. In addition to giving equal consideration to the product quality, prices and delivery of suppliers, we also urge suppliers to implement environmental protection measures, value employees' safety and health, fulfill their corporate social responsibility and properly manage their risk management and sustainable development plans. We also promote local production and prioritize local suppliers' development in Taiwan in order to reduce our transportation costs and thus carbon emissions and risks, as well.
           

        Cooperation between Industry and Academics

        Since the active promotion of industry-university cooperation since 2006, we have collaborated with universities including Hsiuping University of Science and Technology, Overseas Chinese University, National Chin-Yi University of Technology, Ta Hwa University of Science and Technology, and Chienkuo Technology University. We have maintained a close relationship with the above schools in order to successfully share our image, effectively contribute to the local community, develop a talent database, and cultivate superior management associates that can grow with us as a company.

        Due to the Ministry of Education's Model University of Technology Development Program, internship courses have become mandatory courses. Since 2012, we have actively coordinated with such schools as Overseas Chinese University and National Chin-Yi University of Technology. Recently, we have experienced a great demand for cadres at the basic level due to our annually expanding operations. Through the internship program, students can learn workplace skills and management knowledge to ensure that a manpower shortage will not arise.
           

        Charity Care-Eden Social Welfare Foundation & Faith, Hope and Love Intellectual Development Center

        Eden Sheltered Workshop provides people with disabilities with professional support and services regarding both employment and life. This place enables those who are unable to enter general workshops or get supportive employment due to disabilities to continue their training, enhance their working skills, develop their potentials and obtain vocational training in the sheltered employment environment; or different sheltering measures are supplemented to enable these people to eventually find suitable jobs.

        Eden always believes that people with disabilities can also be self-dependent and return to society through support and coaching, thus reflecting the truth of "Every man have his gift". Enterprises may take a different path in public welfare. It is better to teach fish than to feed fish. Lingsen chooses to invest a part of its resources to support social enterprises and create a self-sufficient environment. Relying on the long-term ordering of bakery products from Eden, we try to provide our best support for Eden Sheltered Workshop so as to enable those with disabilities to make a living on their own and blend in and get closer to society.

        Different children have their different merits. Ms. Lin Baozhen gave birth to a daughter with cerebral palsy due to difficult laborer. In consideration of the fact that there was no non-governmental agency providing services for the people with disabilities in Taichung county back then and parents had to spend more than half a day in going to place for such services, and children could only receive 1 or 2 hours' rehabilitation services, Ms. Lin began to have the idea of establishing a welfare institution for the disability.

        Therefore, at the end of 1993, seven parents with handicapped children founded "Faith, Hope and Love Intellectual Development Center" and successively established multiple community-oriented small service bases in the Greater Taichung Region; over the years, this center has already provided professional services for nearly 10,000 children with disabilities and their families. The logo of Faith, Hope and Love is combined with three hearts. The heart in the middle represents the incompleteness of people with disabilities, which extends the expectations of parent groups. The hearts on the two sides represent the care and support from the general public and government so that people with disabilities can grow gradually and vigorously just as the core values of this center, i.e., "Love" and "Accompany".

        Lingsen has coordinated with this center for a long time and set up a loving donation box in the company and invited colleagues to engage in public welfare activities and donate so as to make their contributions.