• 取得 Adobe Flash 播放程式
    •  

      • Customer Service and Satisfaction

        To enhance customer satisfaction, we issue a customer satisfaction survey every quarter to guarantee that customers' demands are heard and properly handled. Customer feedback is also an important basis for improving our ongoing operation procedures. Therefore, we provide our customers with a customer satisfaction survey so that we can understand their specific demands and expectations, as well as receive an official and direct response with which to measure our performance and identify our deficiencies as a basis for our improvement strategies.

        Thanks to the efforts of our business units, the average grades of each item in the 2016 customer satisfaction surveys were between 7.0 and 9.0. The total survey grades for each quarter were all above 7.4 (out of 10 points).
           
         
           

        Supplier Management

        Our suppliers are an important part of our operations. To ensure that raw material suppliers can satisfy our operation strategies and demands, we regularly review their quality, price, delivery, and services, as well as their related policies. We are committed to maintaining long-term relationships with domestic and foreign suppliers to develop a steady and sustainable supply chain together. Moreover, we encourage our suppliers to implement environmental protection measures, regard employees' safety and health, fulfill their corporate social responsibility and properly manage their risk and sustainable development plans. We also promote local production and prioritize local suppliers' development in order to reduce our transportation costs and thus carbon emissions and risks, as well.

        In 2015, the percentage of suppliers in Taiwan increased from 64.8% to 67.42%, and the percentage of procurement amount increased from 53.8% to 57.69% (in 2015, the domestic procurement ratio and foreign procurement ratio were 53.8% and 46.2%, respectively). We will continue to support local suppliers and encourage foreign suppliers to establish factories in Taiwan in order to both reduce production costs and risks and enhance the company's competitiveness.
           
          ■  Percentage of Supplier Numbers
              
           
          ■  Percentage of Procurement Amount